Better Business Bureau (BBB) Complaint Free Award – Optimum Senior Care Corp.

Better Business Bureau (BBB) –                                                                      “Congratulation ! Your firm has earned the Better Business Bureau serving Chicago and Northern Illinois’ Complaint Free Award for 2011, awarded exclusively to BBB Accredited Businesses”.

“Your Company’s commitment to customer service excellence pays dividends in many ways. We are pleased to recognize your business for superior performance in the area of ethical business practices and encourage you to continue your commitment to total customer satisfaction”.

Visit Optimum Senior Care at the Better Business Bureau website:

http://www.bbb.org/chicago/business-reviews/in-home-care/optimum-senior-care-in-arlington-heights-il-88377097

BBB Award

ab-seal-horizontal-rating A

How to Get the Most Out of Support Groups: Seniors and Caregivers

Senior Spirit Newsletter

www.csa.us

When faced with life altering issues such as illness, death, and depression, seniors may find themselves in an unfamiliar position of dealing with heavy feelings and how to move forward. Perfectly capable adults who are distraught like never before may suddenly wonder what to do when confronted with overwhelming emotions.

Today’s seniors grew up in a time when people often didn’t share their feelings openly. It was not socially acceptable to disclose secrets of life-threatening illness or feelings of hurt or depression. However, today’s society is not only accepting of a person in a vulnerable state, but it also offers avenues for guiding that person to many types of support groups. Isolation is no longer necessary. Others are experiencing similar issues and are willing to share and provide a safe place to show up and ask for help.

Adult children or caregivers may often be the first line of defense when a senior is struggling. Family can be a good place to start to find support. Even seniors who are reluctant to share their emotions or feelings may seek help from their adult children or caregiver first. While that may be a good option for some people, it may also be a relief to find support outside the immediate circle of contacts.

When the adult child or the caregiver is ill-equipped to counsel the senior, or if they themselves need help, support groups may be the answer. Support groups are available for any ailment or situation. It just takes the willingness to participate and a little research to find the right one.

What is a support group?
The good news is that support groups exist for all kinds of ailments and situations. While many groups hold meetings in hospitals, churches, schools, homes, libraries, or community centers, others are available online. The Daily Strength website offers immediate access to anonymous support groups who meet online. People who are dealing with common types of issues come together and strengthen each other by sharing their feelings, experiences, and suggestions related to those issues and their own situation. Participants can relate to what others in the group are going through and therefore don’t feel alone.

Group leaders may be professional facilitators, such as nurses or psychologists, or peers may lead. It is up to the group members to decide what they are seeking from their leader. Trained facilitators offer a more professional approach to dealing with the issue at hand, while peer groups tend to offer more emotional support and a shared experience approach.

Additionally, support group participants often benefit from information shared during meetings. Genetic Health says that oftentimes people in support groups easily share information about medical treatments, research, and strategies for dealing with an ailment. Other helpful information can also include public policy, legal resources, privacy laws, protection from discrimination, and connections to financial assistance and scholarships. Uncovering this information on one’s own could take months with a concerted effort, but in a support group, that information is shared readily.

Tips for finding a support group

  • Talk to your doctor or the hospital
  • Ask friends who have gone through the same experience
  • Search online for local meetings
  • Check online for resources such as online support groups , blogs, or chat rooms that are focused on your issue
  • Contact focused associations such as the American Cancer Society or Alzheimer’s Association.
  • Another great resource for discovering the appropriate type of support is the Mental Health America website, which guides visitors to support groups. One may also visit the Mental Health America affiliate website, which is an excellent resource for support groups by state.

Characteristics of a good support group
While each person will seek something different from support groups, participants must ultimately feel comfortable attending meetings and sharing their thoughts, feelings, and experiences. The common characteristics that generally create a well-functioning group are:

  • Prompt response to inquiries about the group
  • Up-to-date and reliable information
  • Strong leadership
  • Access to professional advisors who align with the group’s interest
  • A clearly stated and practiced “confidentiality policy”

The Mayo Clinic says that the benefits offered by support groups are unmatched and unlimited for a person struggling with an issue. People get something different out of the same meeting, depending on where they are in their experience and how willing they are to accept help. Benefits from joining and participating in a support group are:

  • Feeling less lonely, isolated, or judged
  • Gaining a sense of empowerment and control
  • Improving coping skills and adjustment
  • Engaging in an opportunity to talk openly and honestly about personal feelings
  • Reducing distress, depression, or anxiety
  • Gaining a clearer understanding of what to expect with one’s situation
  • Learning about new medical research
  • Getting practical advice or information about treatment options
  • Comparing notes about resources such as doctors and alternative options
  • Seniors who are dealing with new issues or issues that continue to plague their daily lives and hinder them from enjoying a productive life should investigate support groups. An adult child, caregiver, friend, or doctor can help find the right place for the senior to engage in getting help through the unique opportunity of support groups.

    Adult children and caregivers also have access to support groups. Being responsible for a senior’s care can be frustrating, emotionally and physically draining, and overwhelming. People often need help, and sometimes that help is just a support group away from changing a life.

    Visit the CSA blog: www.csa.us/blog

    Follow SCSA on Twitter: www.twitter.com/SocietyCSA

    Visit SCSA on LinkedIn:www.linkedin.com/in/jessicamcramer

    Estate Plans Help Seniors Keep Control

    Senior Spirit Newsletter

    www.csa.us

    More than 70 percent of adult Americans do not have any form of an estate plan legally filed, according to Good Morning America financial contributor, Mellody Hobson. Yet, the process of setting up an estate plan is actually less complicated than one may think. Seniors come from a generation where it was inappropriate to discuss money and death, and therefore, many adult children may find that their parents do not have the appropriate paperwork in place to manage their estates. Or, the senior may not have formal paperwork because they feel that they will just hand down their belongings to their children so there is no need for it.

    What happens to an estate without an estate plan
    Without an estate plan, decisions about an individual’s property, medical, and final arrangements will be made without input from the individual. Attending doctors or the hospital will make medical decisions, family members will decide on burial arrangements, and state law will dictate the distribution of assets. These considerations alone may be enough to convince a senior that now is the time to formally organize their wishes for the treatment of their medical care and property.

    Becoming proactive toward estate planning
    Getting started may feel overwhelming, but keeping it simple and enlisting professionals can help streamline the process and bring peace of mind for the whole family. The conversation about estate planning can be a tough one to start with a loved one, but one that is well worth it in the end because of the time and money it will save the estate and the family members who must sort out the details. Caring.com suggests these initial considerations for anyone who is looking at his or her estate:

    • What are my assets and what is their approximate value?
    • Which people or organizations do I want to have these assets, and do I wish to give them up during my lifetime or after my death?
    • Who should manage these assets during my lifetime if I become unable to do so or after my death if management is needed?
    • Who should make decisions about my medical care and finances if I cannot make them?
    • After I die, do I want my remains to be donated, cremated, scattered, or buried?

    These questions all guide an individual to begin to set up an estate plan. Estate planning is a process where an individual indicates in writing how his or her money and other property should be managed while he or she is alive and after death, and what should happen in the event that an individual becomes mentally incapable of making financial or health-related decisions.

    The basic documents that experts recommend that an individual have in an estate plan are a will or a living trust, a durable power of attorney for finances and health care, and advanced medical directives. Depending on the complexity of the estate, other documents may be necessary. Ask professionals, such as an estate attorney, an elder law attorney, a financial planner, and a physician, for guidance with these documents if you are not sure.

    A will and a living trust
    A will is the most basic estate planning tool and may be all the planning that someone needs. It is a document that names one or more people to manage a person’s estate and declares specific transfer of property. It could be made public and go through probate. A living trust is a more common estate planning document these days. It allows people to control their own assets during their lifetimes and then change ownership of the property in the trust to a named trustee at the time of death. The property is not processed through probate or made public.

    Family Education cites three basic reasons why people write wills or create trusts. They want to:

    • Pass their assets on to their family members rather than let the government take over their assets.
    • Keep peace in the family by identifying who gets what.
    • Plan ahead for the costs of incapacity, including the care of their spouse.

    Each state has laws regarding setting up wills and living trusts. MetLife has a booklet that helps guide people in creating a will. Download a copy of MetLife’s free booklet on “Estate Planning: understanding distribution of assets and estate taxes.”

      Starting a conversation with a parent:
      Opening up the conversation with parents about a will or a living trust can be difficult. Express appreciation for the lifetime of saving they have accomplished, and try these approaches: (sources: Family Education, MetLife):
      • “You have saved wisely over the years and have many beautiful possessions. I really want to carry out your wishes for the future of all that you have accomplished, but I need to better understand them. Do you want to pass down property to the family? Do you want to be able to draw down money from your assets to help care for you and Mom?”
      • Acknowledge that you fully understand that this is their money. Emphasize that advanced planning on their part means that they can keep control over what happens to the possessions they have spent a lifetime collecting. Your goal is to help them keep control – not relinquish it to the government or strangers in a courtroom.
      • Stay focused on your parents’ concerns. This is about them, not your needs and wants. They may be worried that they will outlive their resources or that the kids will fight over the estate. They may be struggling with finding a fair way of dividing up what they’ll leave behind without causing problems between family members. Listen to what they are really concerned about and help them find resolution.
      • If you feel they’re uncomfortable talking with you, ask them to see a financial planner who is an objective third party.

    Power of attorney for finances
    With power of attorney document, an individual names a trusted person to handle their financial matters if they become unable to handle them on their own. In the event that this document is not on file when a person becomes mentally incompetent, a judge will then appoint someone to manage the finances for them, even if the person appointed is unfamiliar with the individual or their money matters.

    If your parent wants to appoint you as their power of attorney, they should inform you of their decision and share with you their financial situation and specific wishes.

      Starting a conversation with a parent:
      Protecting assets is the main focus here. Given the gravity of the topic – money – emotions can run high. Encourage your parent that it is in his or her best interest to appoint a person whose actions have shown that he or she can be trusted to manage your parent’s finances should something happen. This is an opportunity to assure that the money your parent has spent a lifetime accruing is in the best possible hands.

    Advance medical care directives and power of attorney for health care
    These documents are crucial when the individual is no longer capable of making decisions about life-prolonging treatments and medical care in a hospital, whether because of a lengthy illness or a sudden unexpected accident.

    Advance medical directives specify your treatment wishes, such as a “do not resuscitate order”, tests, surgery, medication, and organ donation. This document clearly indicates which course of action the doctor, hospital and your appointed power of attorney for health care should take with regards to your health if you are unable to communicate that yourself.

    The power of attorney for health care, or health care proxy, is someone that is named by the individual who is trusted by the individual to carry out the advance medical directives and to make medical related decisions that would align with the individual’s wishes should the advance medical directives not specifically cover that issue.

    The person who is appointed as the power of attorney for health care should be very familiar with the wishes, any religious and cultural beliefs of the individual that could affect health care decisions. It is best to talk at length about all aspects of a potential medical crisis and the types of decisions that the individual would favor.

      Starting a conversation with a parent:
      Health care and medical conversations of this type are never easy because they focus on the realities of end-of-life. Assure your parent that you want them to be as comfortable as possible in the event of an illness or accident and that you have their best interest at heart. Communicate your willingness to abide by their wishes in the event that you are all faced with this situation.

    General rules of thumb apply as an adult child approaches estate planning conversations with parents. Always include as many of your siblings or other appropriate family members as you can, so no one feels like they are being left out of the process. The family may appoint one person to discuss all these estate planning documents with the parents or decide that working as a group would be best.

    Keep the discussion focused on how to protect the assets the parents have worked so hard to acquire and how to protect their wishes when their health and comfort is at risk. Ultimately, the goal of estate planning is to allow the individual to feel like they have more control over their assets and their health/medical planning than they did before the creation of documents. Legally that is true, so the approach taken with the senior parents should reflect just that. Once the documents are drawn up, they need to be reviewed and revisited periodically or when there has been a life-altering event, such as a death or divorce.

    Make your parents and their goals and wishes the primary focus of every discussion and the estate planning will move forward and provide peace of mind for the whole family.

    Visit the CSA blog: www.csa.us/blog

    Follow SCSA on Twitter: www.twitter.com/SocietyCSA

    Visit SCSA on LinkedIn:www.linkedin.com/in/jessicamcramer